The Receptionist is a highly visible position with significant customer contact. This position is responsible for operating the hospital switchboard, familiarity with the hospital alarms and overhead paging, greeting and directing patients and visitors, and processing incoming mail. This position is also responsible for performing duties such as data entry, opening and sorting incoming mail, preparing checks for the daily bank deposit, ordering supplies, and other clerical projects as assigned. Attention to detail and exceptional interpersonal communication and organizational skills are required.
Observes professional ethics in maintaining confidential information concerning the personal, financial, medical, or employment status of a patient of SPRHC and their families.
Greets patients and visitors and directs them to their destination.
Operates the hospital’s switchboard and routes calls
Performs overhead paging, including safety announcements, as required
Processes incoming mail by sorting and routing to the correct staff.
Prepares checks for the daily bank deposit.
Prepares accounts receivable information for vendor partners.
Assists revenue cycle co-workers with projects as necessary
Orders and manages all supplies for the PFS Department in a timely and accurate manner
Processes mail returns and other data entry as necessary
Assists patients and the Safety Director with lost and found items
Communicates customer service issues to the Revenue Cycle Director in a timely and appropriate manner.
Provides feedback to the Revenue Cycle Director to ensure the department processes are continually improving.
Maintains an effective working relationship with Administration, Directors, physicians and their office staff, hospital staff, and vendors to ensure goals are optimized and that good working relationships are cultivated and retained.
Demonstrates a flexible attitude and is professional in both appearance and approach.
Other duties as assigned.
High School diploma or GED
Previous healthcare revenue cycle experience preferred, but not required